Scavolini has always viewed quality as one of its priorities.
Therefore, as long ago as the early '90s Scavolini had already realised that a Quality Management System based on an international standard could be an important aid in achieving constantly quality improvement.
The standard of reference is UNI EN ISO 9001.
A quality management system is simply the best “modus operandi” for attempting to assure quality throughout the process running from definition of the customer’s needs through to their satisfaction, involving all corporate activities (the Deming Cycle).
The Scavolini quality management system therefore oversees every corporate process which affects quality, such as:
• product design and development,
• customer order management,
• supplier selection, assessment and control,
• production and maintenance,
• inspection of materials and finished products during reception, production and shipment,
• documentation management,
• complaints management,
Through the careful management of these processes, the system pursues Scavolini’s main objective: the full satisfaction of its customers.
The Scavolini Quality System was awarded certification in 1996, and it has subsequently been constantly updated in accordance with clearly defined rules governing surveillance and renewal.
The notified body which certified the Scavolini Quality System is SGS , an independent body and world leader in audits, inspections and certifications. Founded in 1878 in Rouen (France), SGS currently has its headquarters at Geneva in Switzerland. However, it has offices all over the world, including Italy.
In 2008 Scavolini received the MERIT AWARD, a prestigious prize granted by SGS - the world leader in inspection services, auditing, analysis and certification of goods, services and systems - to companies that are very engaged in terms of quality control, safety, environmental and social responsibility.